FAMILY RESOURCES
His Kingdom Carriers Procedures, Rules and Regulations Video
FREQUENTLY ASKED QUESTIONS
How do I sign my student up for transportation?
Transportation requests must be submitted through your student’s school district. We do not process direct sign-ups.
What time will my student be picked up and dropped off?
Once your student is assigned, we’ll provide estimated pickup and drop-off windows. Times may vary slightly as routes adjust.
What happens if my child is not outside at pickup time?
Drivers will wait up to 3 minutes before marking the student as a "No-Show" and moving on to the next stop.
Can I make changes to my child’s pickup or drop-off location?
All changes must be submitted through the school district. We are unable to make direct changes to your student’s route.
What if my child is in Pre-K or Kindergarten?
A parent or trusted adult must be visibly present at drop-off for all Pre-K and Kindergarten students. If no one is present, the driver will return the student to their school, and the parent will be responsible for pickup.
How will I be notified of delays, changes, or emergencies?
We send updates via text, phone, or email. Please ensure your contact info is up to date with the district and our team.
What safety measures are in place for drivers and vehicles?
All drivers undergo background checks, receive CPR/First Aid training, and operate vehicles that are regularly inspected and maintained.
What should I do if I need to cancel transportation for the day?
Please text 314-815-8183 at least one-hour before your student’s scheduled pickup time.
What happens if my student is marked as a No-Show?
If a child is marked as a "No-Show" in the morning, their afternoon trip will be canceled, and transportation becomes the parent’s responsibility. If you wish to request an exception, please contact your district’s transportation department.
Who do I contact with questions or concerns?
For anything related to your student’s ride, text us at 314-815-8183.